Terms and Conditions for Electrical Services
Effective date: 22 June 2025
1. Definitions
1.1 “Client” — the individual or entity purchasing the Services.
1.2 “Contractor” — GRAYLOGIC, a sole trader registered in England and Wales.
1.3 “Contract” — these Terms, the Quotation and any written variations.
1.4 “Quotation” — the Contractor’s written estimate based on information available at the time; it is not a fixed or binding offer unless expressly stated as such.
1.5 “Work” / “Services” — the electrical and related services described in the Quotation or invoice (e.g. installation, EICR, maintenance, fault‑finding, repairs).
1.6 “Working Day” — any calendar day other than a public holiday in England on which the Contractor agrees to perform the Work.
2. Acceptance of Terms
2.1 The Client accepts these Terms by either (a) signing or emailing acceptance of the Quotation, or (b) allowing the Contractor to commence Work.
2.2 No other terms apply unless agreed in writing and signed by both parties.
2.3 Any amendment must be in writing and signed by both parties.
3. Quotations & Time for Performance
3.1 Estimates only. Quotations are estimates. Prices may change due to (i) undisclosed site conditions; (ii) Client‑chosen options; (iii) variations under Clause 5; (iv) changes in material or labour costs; or (v) statutory changes.
3.2 Validity. Quotations remain open for seven (7) days unless stated otherwise.
3.3 Options. The Client must confirm option selections in writing; the invoice will reflect Work actually performed.
3.4 Adjustments. Where price or programme must change, the Contractor will notify the Client and obtain written consent before proceeding.
3.5 Site survey. A pre‑start survey may be required; survey findings may necessitate a revised Quotation.
3.6 Inclusions / exclusions. Items expressly excluded in the Quotation are outside scope and may be priced separately.
3.7 Clerical errors. The Contractor may correct obvious errors without liability.
3.8 Time not of the essence. Start and completion dates are reasonable estimates only; time is not of the essence. The Contractor will nevertheless perform the Work within a reasonable time.
4. Payment
4.1 Schedule. Unless agreed otherwise: (a) jobs under £10,000 — payment is due upon practical completion; (b) jobs £10,000 or more — a 40 % deposit is required plus stage payments.
4.2 Method. Payment by UK bank transfer in sterling.
4.3 Abortive / wasted visit fee. If the Contractor attends site but cannot proceed due to Client default (e.g. no access, unsafe area, Client‑supplied parts missing), a fee of £95 plus mileage at 45 p/mile is payable immediately.
4.4 Late payment. Interest accrues at 8 % per annum above the Bank of England base rate, calculated daily.
(a) Business clients — statutory compensation (£40/£70/£100) under the Late Payment of Commercial Debts (Interest) Act 1998 applies.
(b) Consumer clients — compensation fee excluded, but interest still accrues.
4.5 Retention / withholding. The Client may not retain or withhold any sum (including “retention”) unless expressly agreed in the Quotation.
4.6 Suspension. The Contractor may suspend Work on 48 hours’ notice if any payment is overdue; programme dates extend accordingly.
4.7 Collection costs. The Client shall pay all reasonable costs, including legal fees on an indemnity basis, incurred in recovering overdue sums.
4.8 Retention of title & right to remove goods. Title to materials passes only on full payment. Until then, the Contractor may enter site to remove any unfixed goods.
4.9 Duplicate paperwork fee. Replacement or duplicate certificates or reports requested after first issue incur a £35 administration fee per document.
5. Variations
5.1 Variations require prior written agreement.
5.2 Variations are priced at the day‑work rates or pro‑rata rates in the Quotation (or, if none, reasonable market rates).
5.3 Variations may affect completion; any revised programme will be confirmed.
6. Access, Welfare & Site Condition
6.1 Safe access. The Client shall provide safe, uninterrupted access during agreed hours.
6.2 Utilities. Electricity, water and lighting must be supplied free of charge.
6.3 Restrooms / welfare.
• Domestic: If household facilities are unavailable, the Client must advise in advance; the Contractor will arrange alternatives and charge cost + 10 %.
• Construction sites: Compliant welfare must be provided by the main contractor; delays or costs arising from lack of welfare are chargeable to that contractor.
6.4 Site condition & hazardous materials. The Client warrants the site is safe and, to the best of their knowledge, free of asbestos or other hazardous materials. Any costs arising from undisclosed hazards (including licensed disposal) will be charged at cost + 15 %.
6.5 Tools & plant loss. Work will pause (with time extension) if crucial tools or plant are stolen or damaged on site. Replacement or hire charges will be added to the Contract price where loss is due to the Client’s failure to provide secure storage.
6.6 Third‑party consents. The Client confirms all permissions (e.g., landlord, freeholder, planning) are in place before work begins.
6.7 Photographs. The Contractor may photograph or film completed Work for records and marketing; images will not reveal the address or individuals without consent.
7. Risk, Liability & Indemnities
7.1 Insurance limits.
• Public liability — £2 million any one claim
• Professional indemnity — £250,000 in the aggregate
• Legal expenses — £100,000
7.2 Liability cap. For each claim the Contractor’s liability is capped at the lower of (a) the Contract price, or (b) the relevant insurance limit above. Aggregate liability in any 12‑month period shall not exceed those limits.
7.3 Excluded loss. The Contractor is not liable for indirect or consequential loss, loss of profit, or delay costs caused by force‑majeure (Clause 18).
7.4 Non‑excludable liability. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
7.5 Client‑supplied materials / instructions. The Client shall indemnify the Contractor against any loss, claim or cost arising from materials, equipment or instructions supplied by the Client that are defective, non‑compliant or unsafe, except where caused by the Contractor’s negligence.
7.6 Design responsibility. Unless expressly included, the Contractor is not engaged to provide design services and relies on Client‑supplied drawings and specifications.
7.7 Statutory compliance warranty. The Client warrants that the site and existing installation comply with applicable laws and that all information provided is accurate.
8. Regulatory Compliance & Certification
8.1 All Work will comply with the Electricity at Work Regulations 1989, Building Regulations (including Part P where applicable) and BS 7671:2018 (as amended).
8.2 Certificates (EIC, MWC) and Building Control notifications will be lodged within statutory time‑limits.
8.3 The Contractor may withhold Client copies of certificates until all sums are paid, provided statutory duties to authorities are met.
8.4 Withholding certificates does not relieve the Client of payment obligations.
8.5 Duplicate documents. See Clause 4.9 for administration fee.
9. Pre‑existing Conditions & Latent Defects
If unexpected hazards or defects are uncovered, Work will pause; the Contractor will quote for remedial works and may invoice for work completed to date.
10. Warranty
10.1 Workmanship — 12‑month warranty from practical completion.
10.2 Parts — manufacturer warranties apply; the Contractor will assist claims within 12 months.
10.3 Exclusions: consumables, misuse, third‑party damage, and events outside the Contractor’s control.
10.4 Statutory rights are unaffected.
11. Building Fabric
11.1 No making‑good unless priced. Unless expressly included in the Quotation, the Contractor will not chase‑fill, plaster, paint, tile, or otherwise make‑good disturbed areas; the Client must arrange this at their own cost.
11.2 Safe finish when priced. Where priced, making‑good will render surfaces safe and ready for decoration; decorative finishes are excluded unless separately priced.
11.3 No liability is accepted for decorative finishes carried out by others.
12. Health & Safety
12.1 The Contractor will comply with the Health and Safety at Work etc. Act 1974 and CDM 2015 (if applicable).
12.2 On discovery of hazardous materials, Work stops; the Client engages licensed specialists and bears the cost.
13. Cancellation
13.1 Consumer cooling‑off. Consumers may cancel within 14 days under the Consumer Contracts Regulations 2013, unless they sign a request to start work within the cooling‑off period.
13.2 General cancellation. Either party may cancel by written notice; the Client will pay the Contractor’s costs incurred up to the date of cancellation plus a 15 % margin.
13.3 Contractor cancellation. The Contractor may cancel the Contract immediately if the site is unsafe, the Client fails to make due payments, or a force‑majeure event (Clause 18) prevents performance. Any unearned sums will be refunded.
13.4 Early‑start waiver. Where the Client requests commencement within the 14‑day cooling‑off period, the Client agrees to pay reasonable costs for any work performed if they subsequently cancel.
14. Emergency Call‑outs & Temporary Repairs
14.1 Out‑of‑hours attendance. Emergency call‑outs outside normal working hours are subject to availability and the published call‑out fee.
14.2 Temporary repairs. Any temporary repair restores immediate safety only. The Client is responsible for arranging permanent rectification, which will be quoted separately.
15. Data Protection
Personal data will be processed in accordance with the Data Protection Act 2018 and UK GDPR. The Contractor’s privacy notice is available on request.
16. Intellectual Property
Drawings, certificates, reports, photographs and other deliverables remain the sole intellectual property of the Contractor. Upon full payment the Client receives a non‑exclusive, perpetual licence to use them solely for operating and maintaining the project. Further reproduction or disclosure requires the Contractor’s written consent, except where required by law.
17. Assignment & Sub‑contracting
17.1 Neither party may assign its rights or obligations without the other’s written consent (not to be unreasonably withheld).
17.2 The Contractor may subcontract specialised elements but remains responsible for their performance.
17.3 Any trades engaged by the Contractor act as independent subcontractors and are responsible for their own tax, insurance and compliance.
18. Force Majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disaster, war, pandemic, strike or governmental action. Time for performance is extended accordingly.
19. Severability
If any provision of these Terms is held invalid, the remaining provisions remain in full force and effect.
20. Entire Agreement
20.1 These Terms, the Quotation and any written variations constitute the entire agreement between the parties.
20.2 Each party acknowledges it has not relied on statements not set out in those documents.
20.3 Any subsequent change or waiver must be in writing and signed by both parties.
21. Governing Law & Jurisdiction
The Contract is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
22. Dispute Resolution
22.1 The parties will attempt to resolve disputes through good‑faith negotiation.
22.2 Mediation. Disputes unresolved after 28 days shall be referred to mediation under the CEDR Model Procedure (or another mutually agreed scheme) before court proceedings, save for undisputed debt recovery or urgent injunctive relief.
22.3 Consumer ADR notice. On request, the Contractor will provide details of an approved ADR provider. Participation follows Clause 22.2.
22.4 Nothing prevents either party seeking injunctive relief or issuing proceedings to avoid limitation expiry.
23. Rights of Third Parties
A person who is not a party to this Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.
End of Terms
